Delivery Time=Processing Time+Shipping Time
We're continuously working on improving and broadening our delivery options to make shopping with us more convenient. We are working hard to meet delivery promises, but appreciate your patience during these challenging times.
The time frame of an order delivery is divided into two parts:
- Processing time: 7 business days
- Shipping time: 8-18 business days
Delivery day:15-25 business days
(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada,etc.) may need to pay duties or VAT according to your countries’ levying rules.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over US $69.
If you have any further questions, please contact our customer services at firstname.lastname@example.org。
TThank you for shopping at CustomFuns. Customers are always our first priority at CustomFuns. We empower our associates to become experts in their shops to go above and beyond to meet the customer's needs and expectations.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. please don’t hesitate to contact us at CustomFuns.com, we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Style and size changes:
Once the product put into production, no modification can be made.
Please contact us ASAP if you need to make any changes for your order.
We cannot cancel/make changes for your order after shipped out.
The following is the specific damage situation treatment solutions:
*Refund: We will refund in full, not including shipping fee.
*Remake: We will free remake new one for you. [Recommended Solution]
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.. We will issue a refund to your original payment method within a week.
Return Address: FLAT/RM 11 17/F，WITTY COMMERCIAL BUILDING，1A-1L TUNG CHOI STREET HK
Returns &Exchanges Policy
-Purchase (except swimwears、bags&accessories) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.