RETURN & EXCHANGE
TThank you for shopping at CustomFuns. Customers are always our first priority at CustomFuns. We empower our associates to become experts in their shops to go above and beyond to meet the customer's needs and expectations.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. please don’t hesitate to contact us atCustomFuns.com, we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Style and size changes:
Once the product put into production, no modification can be made.
Please contact us ASAP if you need to make any changes for your order.
We cannot cancel/make changes for your order after shipped out.
The following is the specific damage situation treatment solutions:
*Refund: We will refund in full, not including shipping fee.
*Remake: We will free remake new one for you. [Recommended Solution]
Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged.. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
-Purchase (except swimwears、bags&accessories) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.